faq

All VALLONE products meet the highest technical quality standards and are approved without exception for installation in the German-speaking countries, as well as internationally. Our products are compatible with the applicable DIN Standards for Sanitary Products in Germany and the entire EU. In addition, our COMO and NOYA series of taps have DIN-DVGW certification, providing for maximum technical reliability and problem-free installation. For further information, please do not hesitate to contact our technical support team.

You can either order easily online or request a personalized quote with configured bathroom furniture. To request specific furniture compositions, you can use our configurators and wishlists. If you send us your configurations/wishlists ("Request expert consultation"), we will immediately check them for plausibility, discuss any optimization potential, and send you a personalized quote as quickly as possible.

We are happy to assist you in your planning by analyzing your individual needs together (by phone or during a digital/personal showroom visit) and preparing a personalized quote for you. Our furniture and sink configurator allows you to configure your desired products directly online and send them to us for review and quotation by our bathroom experts. If you have hired an architect to create a design, we are happy to provide you with 3D and design data for our products. Feel free to contact us by phone or email and we will personally assist you with your design.

Depending on the scope of your project, a consultation appointment with us can take between 60 and 120 minutes. You can schedule your individual consultation appointment – on site in our showroom or virtually – by email or phone.

You can reach us at our VALLONE headquarters from Monday through Friday, from 9:00 a.m. to 6:00 p.m. You can also visit our showroom outside our opening hours by appointment. Request an appointment now using our contact form and we will get back to you as soon as possible to arrange a time and date to visit.

Our collections are developed in collaboration with external designers, as well as by our own design and development team. Production takes place in Italy and Germany, taking into account all relevant standards and the highest quality standards. Our production partners are selected according to very strict requrements in terms of aesthetic and technical production quality, many years of manufacturing expertise, and the highest sustainability standards.

OFFICIAL VALLONE® SHOWROOM

"See it. Touch it. Take it.” – see for yourself the quality and design of our products. In our showroom in Essen we present a selection of different products and materials. Opposite the Design Zentrum Nordrhein Westfalen and the world-famous Red Dot Design Museum, we exhibit selected bathroom collections in the official VALLONE® showroom at the Zollverein UNESCO World Heritage site. Simply make an appointment and let our bathroom experts inspire and advise you.

In addition to our own showrooms, certain products can also be seen at selected partner showrooms. Feel free to contact us and we will find the best way for you to experience our products up close.

To aid with decision-making, you can experience the materials of your future VALLONE bathroom online, but you can also see and touch them by requesting material samples from us. You can easily make your request via our website – simply select your favorites and after a short consultation we will send your samples conveniently to your home.

The prices of our bathtubs, sinks, mirrors, shower trays, toilets and accessories are easily available here on our website. Alternatively, you can download the price lists in PDF format in our download section.

Prices of bathroom furniture collections depend on your individual configuration. Use our furniture configurators and design your furniture according to your ideas and the space available. Then our bathroom experts will provide you with a quote for your individual configuration promptly.

Catalogs and other useful information about our products can be downloaded from this website. By request, we will be happy to send you information such as our VALLONE Lookbook with all collections by physical mail.

It is very important to us that our products reach our customers intact. For this reason, all products are packaged for safe transport and individually according to the type of product before shipment.

Depending on the individual situation and current availability, particularly time-critical products (for example, concealed units that are needed early for the rough-in installation) can be delivered in advance in individual cases. The details are best agreed directly with our customer service department as part of your order.

Delivery to a different delivery address is possible if sufficient notice is given in advance. Let us know the correct delivery address as soon as possible so we can ensure that the goods arrive at your desired location.

Most of our products are always in stock and can be shipped immediately. In this case, the average domestic delivery time is 3–8 business days. For custom products (furniture and custom sinks), delivery time is typically about 8–10 weeks, depending on the desired design. The delivery time and availability of your desired product can be found on the respective product pages; we will be happy to advise you personally.

SWITZERLAND

Our sales partner in Switzerland is Tribelhorn AG. Our products can easily be ordered from Tribelhorn and viewed at the showroom in Zuchwil. You can find more information about this on our website for Switzerland.

AUSTRIA

People living in Austria can easily order our products directly via our online platform. To view VALLONE products in Austria, it is best to contact our customer service department.

Your installer or architect is also welcome to contact us and purchase the products for you. In this case, the ordering process is as follows:

The products you are interested in can be requested by your architect or installer. You, your installer and/or architect will then receive individual advice on our products.

You can also share your personal configurations and wishlists, which are stored in your my.vallone account, with your architect or installer by e-mail in advance at any time.

You can order from us online, and you can request specific furniture configurations directly via our online platform. Alternatively, we can take your order by phone, email or in person during a showroom visit. You can also find more information about the processing of your order via the link below.

You can return standard items ordered via our online platform within 14 days. Please contact our customer service department in advance. All individually manufactured products (custom-made sinks, bathroom furniture, consoles or similar) are non-returnable.

We offer several payment methods to choose from when ordering via our online platform: Prepayment, instant bank transfer and PayPal.

Certainly! The VALLONE spare parts portfolio includes more than 3,500 parts across all collections – from simple sealing rings to furniture fronts or stainless steel components for our taps. We can respond to any request in the shortest possible time. Most parts are even permanently in stock, so common spare parts usually reach you or your trade partner within a few working days.

All VALLONE products meet the highest technical quality standards and are approved without exception for installation in the German-speaking countries, as well as internationally. Our products are compatible with the applicable DIN Standards for Sanitary Products in Germany and the entire EU. In addition, our COMO and NOYA series of taps have DIN-DVGW certification, providing for maximum technical reliability and problem-free installation. For further information, please do not hesitate to contact our technical support team.

VALLONE products can be easily installed by any skilled installer. If you are still looking for suitable installers and trade professionals, we can provide you with recommendations from our extensive customer base.

Our technical support and customer service teams will of course continue to provide you with helpful assistance after delivery. In addition, you will receive our instructions, data sheets, and comprehensive planning aids for optimal assembly and installation of our products with every order.

VALLONE products can be installed by any qualified installer. In our Download section, you will find detailed installation instructions including technical drawings for each product. Should you have any further questions, our technical support team will be happy to assist you.

You can find all technical data sheets and installation instructions for our products in the download section of our website. Once you have placed your order, we will provide you with the relevant information on all items in bundled form digitally in your my.vallone account and by email.

Minor damage can be repaired on many materials in our product portfolio. All important information can be found in our Care Guide. If you have any further questions, please do not hesitate to contact us.

VALLONE products can come into contact with all commercially available bath additives, salts, oils and cosmetics without any problems. To avoid discolouration and signs of use in the long term, our products should be cleaned regularly with commercially available cleaning agents.

We have compiled detailed information on all materials and their care in our Care Guide.

Our product portfolio combines a selected range of natural and innovative materials. We have compiled an overview of the materials and detailed information about them on the Materials & Cleaning page.